Refund and Returns Policy

Refund & Return Policy

BOO BOO MODERN MARKET SDN BHD
📧 Email: booboo-modern-market@outlook.com
🏢 Address: 38A, Jalan Tiram 1/5, Bandar Tiram, 81800 Ulu Tiram, Johor

Effective Date: 29 September 2025

1. Overview

We at BOO BOO MODERN MARKET SDN BHD are committed to ensuring your satisfaction with every purchase. Our Return & Refund Policy is designed to provide clarity and transparency when it comes to returning or cancelling an order. This policy applies to all products purchased through our official sales channels.

2. Return & Refund Policy (Within 30 Days)

2.1 Eligibility for Returns
You may request a return or refund within 30 calendar days from the date of delivery, provided that:

  • The item is in its original, unused condition.
  • The item is returned in its original packaging, including all tags, labels, accessories, manuals, and documentation.
  • The product is not damaged due to misuse, negligence, or improper handling after delivery.

2.2 How to Initiate a Return
To begin the return process:

  • Contact our customer support team at booboo-modern-market@outlook.com with your order number and reason for return.
  • We will provide return instructions and a return authorization if your request meets our return criteria.
  • Returns sent without authorization may be rejected.

2.3 Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed back to your original method of payment within 7 to 14 business days, depending on your bank’s processing timeline.

2.4 Conditions Where Refunds May Be Denied
We reserve the right to deny a refund if:

  • The item is not returned in its original condition or is damaged.
  • The return request is made after the 30-day window.
  • The product appears used or altered.

3. Cancellation Policy (Within 12 Hours)

3.1 Order Cancellation Window
We allow cancellation of orders within 12 hours of purchase. To cancel an order:

  • Email us immediately at booboo-modern-market@outlook.com with your order number and the subject line: “Order Cancellation Request.”
  • If the order has not been processed or shipped, we will cancel it and issue a full refund.

3.2 After the 12-Hour Window
If the 12-hour cancellation window has passed:

  • The order may have already been processed or shipped.
  • You will need to wait for the item to be delivered and then initiate a return request (see Return Policy above).

4. Exchanges

We do not offer direct product exchanges. If you wish to replace an item with a different model, size, or color:

  • Please follow the return process for a refund.
  • You may then place a new order for the desired item.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery with supporting photos and your order number.
  • We will arrange for a replacement or refund at no additional cost, depending on the situation.

6. Final Notes

  • All returned items must comply with the conditions stated above.
  • BOO BOO MODERN MARKET SDN BHD reserves the right to update or modify this policy at any time without prior notice. The revised policy will be effective from the date of publication.

If you have any questions about your return, refund, or cancellation, please do not hesitate to reach out to us via email.

💡 Thank you for shopping with BOO BOO MODERN MARKET SDN BHD.
We appreciate your support and are here to ensure a smooth and pleasant experience.